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FAQ

How much do you pay for your items?

If you sell to us for cash on the spot, we offer approximately 30% of the price we sell it for. If you consign with us, that amount becomes approximately 50% of the selling price of the item.

How long is store credit good for?

In store credit is good forever. You do not have to use the credit the same day.

What is your return policy?

Store credit only for clothing 7-days with tags attached and receipt. For shoes, jewelry, accessories, clearance and consigned items, they are final sale.

Do you only accept designer items?

No, we accept designer items as well as items in the mid-market stores (White House Black Market, J Crew, Ann Taylor, etc). However, we do not purchase items from discounters such as Target, Walmart JC Penny or Sears.

Do you offer an option to consign items?

Yes, that is what makes us different from everyone. We offer you the option to sell your items for cash, consign them and also use the money on your account to purchase things tax free.

How long will the buying process take?

It depends how many people we have in front of you and how many items you have. It usually only takes about 10-15 minutes to sort through your items and enter them. While you are waiting, you are free to shop our store! Remember when you use the money on your account for your purchase, the purchase is tax free up to the amount on your account.

What services and promotions do you offer?

We have several things we offer to make your shopping experience more pleasurable.

We offer a wish list where you can put things on your list and we will call you as soon as they come in (very popular).
Every month, we will have a charity day where a percent of the days sales go to the charity we are supporting that month.
We will also have periodic events happening (i.e mani and pedi day, makeup lesson days, career days, etc). Just stay tuned to our website for upcoming events and promotions.
Private parties - We offer private parties. Want to have a fabulous shopping experience for your birthday party, retirement party or just because...we can do that!
Private selling - do you have too many items or just can't find a way to bring your items in? We can come to you! (Some restrictions apply)
Styling services - Need something for that party or graduation? Or just need help putting an outfit together? We would be glad to help you with that!

Do you take formal wear?

Yes, we accept formal wear of all types (evening wear, ball gowns, prom and pageant dresses, etc.)

How Can I make the most of consignment shopping?

Make frequent visits. Our store inventory changes by the hour. Also, like us on Facebook where we post some of our new arrivals. Let us know what is on your wish list. We are here to help you find what you are looking for.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and Cash

If I consign, how can I check my account?

You can go to https://www.truefashionistasresale.com/login_consignor.php Then enter you consignor number and last name. Its as easy as that!

Do You Take All Seasons All The Time

Yes, we do accept all seasons all year!

Do you offer a drop and run service?

Are you in a rush and can't wait for us to look through your items? We offer a drop and run service. Drop you items and come back at a later time to pick up your money or sign your contract.

Customer Loyalty Program

Do you shop in our store all the time and are looking for ways to save money? We have implemented a few new programs just for you. First we have our frequent buyer program. For every $20 you spend, you get a punch on your card. When you complete your card, you will receive 20% off your next purchase (no strings attached).

Authenticity Guarantee

True Fashionistas exclusively sells 100% authentic designer luxury items and does not accept, sell or tolerate counterfeit items. Our mission is to be the leading, trusted source for authentic pre-owned handbags, shoes, and accessories. All items go through an extensive authenticity verification process by our experts. Despite this detailed authentication process, we offer a 100% MONEY BACK AUTHENTICITY GUARANTEE for worry free in store & online shopping. With our team of in-house specialists, outside product experts, and sometimes the brands themselves, the items in our stores and online have been thoroughly assessed.

In our continued effort in the fight against counterfeit goods in the marketplace, we encourage you to read our descriptions, view our images carefully before making a purchase, and contact us with any questions you may have. We value our customers and take much pride in offering the best quality luxury products and prices in the fashion resale market.

Brand Names and Trademarks

The brand names are the trademarks of their respective owners. We are an independent dealer.

Errors

We make every effort to ensure the accuracy of our prices and information. However, mistakes and typographical errors may nevertheless occur. We reserve the right to make corrections. In the event you have purchased an item based on misinformation, True Fashionistas reserves the right to cancel the transaction with no further liability on its part.

Layaway

We do offer a layaway program. Please call the store to discuss the details with one of our associates.

If I order online how quickly does my purchase ship?

Items purchased before 1 pm EST usually ship the same day via USPS. Items purchased on the weekend or Holiday, will be shipped the next business day. In the event shipping will take longer, we will contact you.

If I order an item online is it always available?

Due to the nature of our business (we usually only have 1 of each item and the item may sell in the store before we can remove it from the site). We reserve the right to cancel the order and refund your money, if this happens. We will, however, contact you to let you know. Here at True Fashionistas we always say, "if you like it buy it before someone else does!"

If I order an item online and want to pick up in the store when it is ready?

We will contact you via email as soon as your order is ready for pick up. It is usually within 24-hours

If I have items that you placed on EBAY for me and I want to pick it up when can I do that.

When we place items on EBAY we usually tell our customers to give us ample selling time. However, if you would like to pick your items up earlier that than , please call the store to let us know that you would like to do so. We require a 48-hour notice before pick up so we are able to pull your items.